Widerrufsrecht
Two ways to send something back: your statutory 14-day right of withdrawal, and our own 30-day returns window which goes further than the law requires.
Your 14-day right of withdrawal
As an EU consumer you may withdraw from your order within 14 days of receiving it, without giving a reason. You do not need to call or email us — declare it directly below and you will get a written confirmation straight away.
Our 30-day returns window
Beyond the statutory 14 days we give you 30 days from delivery to request a return. The part must be in the same condition you received it — unused, unfitted, with any tags, and in its original packaging. You will also need your order number or proof of purchase.
To start a 30-day return, email info@st-trackparts.com. Please declare it before shipping anything back so we can log it and get your refund moving faster.
Return shipping
Return shipping is at your own cost unless the part arrived damaged, faulty or incorrect. For large crated items such as splitters and wings, reply to your confirmation email before shipping — we will arrange collection rather than have you pay full freight.
Damages and issues
Inspect your order when it arrives and contact us straight away if anything is defective, damaged or wrong. Send a photo and we will evaluate it and make it right — return shipping is on us in those cases.
What cannot be returned
Under the 30-day goodwill window we cannot accept:
- Parts that have been fitted, drilled, cut, trimmed, painted or otherwise modified
- Made-to-order and custom-specification items produced for your car
- Gift cards
- Items returned without their original packaging where that packaging is needed for safe transport
Your statutory 14-day withdrawal right is separate and still applies to discounted and sale items. It does not apply to goods made to your individual specification, or to items you have altered beyond inspecting them.
Exchanges
The quickest route is to return the part you have and place a new order for the one you want — that way you are not waiting on our inspection before your replacement ships.
Refunds
We will let you know once your return has arrived and been inspected, and whether the refund is approved. Approved refunds go back to your original payment method within 14 days. Your bank or card provider may take a few more days to post it.
Still have a question?
Email info@st-trackparts.com with your order number and we will come back to you, usually the same day.