Refund policy

Changed your mind, or not completely satisfied with your purchase? You can return your order under the conditions below. Please read this policy carefully before starting a return.

This return policy applies to consumer purchases only. It does not apply to business (B2B) purchases.

1. Return period

You must register your return within 30 days of receiving your order. Returns registered after this period cannot be accepted.

2. How to return a product

All returns must be registered with us in advance. Do not ship anything back without informing us. We will provide you with a returnlabel.

  1. Register your return. Contact us via our Return Form or email us at info@st-trackparts.com. Include your order number, the product(s) you want to return and the reason for the return.
  2. Receive your return label. Once your return is approved, we will send you a return shipping label and further return instructions. Please follow these instructions carefully.
  3. Pack the product securely. Use the original packaging so the product arrives back undamaged.
  4. Ship the parcel. Use the supplied return label.

The return shipment is at your own risk until we have received it. We are not liable for loss or damage during the return shipment, so please pack the product carefully.

3. Return conditions

A product is only eligible for a full refund if it:

  • has not been installed on a vehicle;
  • is in original, unused and resaleable condition, complete with all parts, hardware and accessories; and
  • is returned in its original packaging.

4. Non-returnable items

  • Custom-made products cannot be returned, unless there is a problem with the product.
  • Blemish products are sold at a reduced price because of cosmetic imperfections, as stated in the product description. They are excluded from our 30-day return policy, and the imperfections described in the listing are not grounds for a complaint. Your statutory right of withdrawal (see section 9) remains unaffected.

Discounted products (excluding blemish items) can be returned under the normal conditions.

5. Inspection and partial refunds

When we receive your return, we will inspect the parcel and product(s) for completeness and damage. The product must be in a resaleable condition.

A returned product may be incomplete, damaged (including damage during the return shipment), installed, used, or otherwise reduced in value. In that case we will deduct the loss in value from the refund. If the product can no longer be resold, this deduction may equal the full purchase price. We will always inform you after inspection of the return.

6. Refunds

Once your return has been inspected and approved, we will refund the purchase price of the product, minus the cost of the return shipment and any deduction under section 5.

Refunds are made exclusively via the original payment method used for the order. We cannot issue refunds by bank transfer or any other method. Please note that it may take a number of business days for the refund to be processed.

7. Shipping costs, import duties and customs fees

  • Return shipping costs are paid by the customer.
  • EU customers who withdraw from their purchase within the 14-day statutory withdrawal period will also receive a refund of the original shipping costs. After this period, the original shipping costs are non-refundable.
  • For customers outside the EU, including the United States, the original shipping costs are non-refundable.
  • The exception is a warranty issue, or a problem with the product that was not stated in the product description. In those cases we cover all shipping costs.
  • Import duties, taxes and customs fees are non-refundable.

8. Missing, damaged or incorrect deliveries

If your parcel does not arrive, or arrives damaged or incorrect, you must notify us as soon as possible, and no later than 7 days after the expected delivery or receipt. Please include your order number. In case of damage, also include clear photos of the product and the packaging.

9. Statutory right of withdrawal (EU consumers)

As a consumer in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receipt, without giving a reason. To do so, you can use our model withdrawal form or send us any other clear statement by email.

This return policy supplements your statutory rights and does not limit them.

10. Order cancellation

You can cancel your order free of charge as long as it has not yet been shipped. To cancel, contact us via our contact form or by email at info@st-trackparts.com, with your order number. Once your order has been shipped, the return procedure above applies.

11. Questions

If you have any questions about this return policy, please contact us at info@st-trackparts.com.